Testing positive for COVID-19 can be worrying. It’s normal to feel unsure about what this means for you and your whānau or household.

Get the information you need about quarantining at home while keeping the people you love safe.

There are two quarantine options

Managed isolation and quarantine (MIQ)

Managed isolation facilities are in hotels in different locations across New Zealand where you can quarantine for free away from your whānau for at least 14 days. 

  • Support will be provided to your family who is staying at home. This includes support for children, elderly people and your pets.
  • Going into MIQ means that your whānau/household members need to quarantine at home for 14 days. They are not able to contract COVID-19 over this time because you are away.

You will be provided with:

  • Three meals a day and some snacks, Free basic toiletries and refreshments on arrival, including tea and coffee, Unlimited Wi-Fi access and TV, Laundry services, Daily health checks – in person or over the phone.

Learn more about managed isolation and quarantine at miq.govt.nz

Whānau home quarantine (Whānau HQ)

Whānau HQ is when you isolate in your home for at least 10 days while you recover from COVID-19.

  • Staying in home quarantine means that your family members will need to stay at home for at least 20 days.  This is made up of the 10 days while you are recovering from COVID-19, and then a further 10 days after you are allowed to go out again.
  • This could be longer if you live in a large household. Each time a person in the home tests positive for COVID-19, your entire home isolation period starts again for everyone. 

What will be provided?

  • Regular health checks – over the phone or in some cases, in-person, An information pack, A pulse oximeter to measure your oxygen and heart rate, Support to access food if required.

What you need to know about Whānau HQ

Stay home

You and everyone in your home should not leave the house for any reason, unless advised to do so by the health team or in an emergency when you have called 111.

In an emergency - call 111

If you or a family member becomes very unwell or has difficulty breathing, immediately call an ambulance on 111.
There is no cost for the ambulance.

If you have questions or need support

Call health team on 0800 687 647 (free to call, 24 hours a day).

For a full list of helplines, visit the help section

Help and Support

We're here to support you at every stage of your home quarantine journey. Help is available to assist you during this time.

In an emergency - call 111

If you or a family member becomes very unwell or has difficulty breathing, immediately call an ambulance on 111.
There is no cost to call an ambulance.

If you start to feel worse

Call health team straight away on 0800 687 647 (free to call, 24 hours a day).

If you have questions

Call health team on 0800 687 647 (free to call, 24 hours a day).

If you or someone you live with is not safe
  • Women’s Refuge — call 0800 733 843 (0800 REFUGE) for 24-hour service advocacy and accommodation for women and their children experiencing family violence.
  • Shine domestic abuse services — free call 0508 744 633 (9am to 11pm) if you are experiencing domestic abuse, or want to know how to help someone else.
  • Call Oranga Tamariki on 0508 326 459 if a child or young person is unsafe, not being cared for, or separated from their parents or caregivers.
If you feel that you are not coping

If you feel you are not coping, it is important to talk with a health professional. There are helplines available that offer support, information and help. All services are available 24 hours a day, 7 days a week.

  • Need to Talk? — free call or text 1737 any time for support from a trained counsellor
  • Youthline — call 0800 376 633, free text 234
  • What's Up? — call 0800 942 8787 — a safe place for tamariki and rangatahi to talk.
  • Lifeline — 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)
  • Suicide Crisis Helpline — 0508 828 865 (0508 TAUTOKO)
  • Depression and Anxiety Helpline — 0800 111 757 or free text 4202 to talk to a trained counsellor about how you are feeling or to ask any questions.
  • For Pacific communities, there is targeted mental health support available by calling 0800 Ola Lelei – 0800 652 535.

COVID-19 Privacy Statement

As part of the contact tracing process the health team will share a privacy statement, which sets out how any information you provide will be managed. This is available in English, Samoan, Te reo Māori and Tongan.